Frequently asked questions
What area do you cover?
A 7 mile radius around central Las Vegas. That reaches Downtown, West Las Vegas, East Las Vegas, Winchester, Paradise, the Strip corridor, Sunrise Manor, south North Las Vegas and east Spring Valley.
How do I reach you?
Call or text (702) 602-9420. Texting photos of the wet area helps us plan the visit.
Do you have an office I can visit?
No. We are a service area business and come to you.
Where do your flood numbers come from?
From .gov sources. FEMA's National Flood Hazard Layer, USGS hydrography and monitoring locations, NOAA climate normals and the National Weather Service. Each page links its source.
Is my home in a flood zone?
Use our flood risk lookup by ZIP or neighborhood for the FEMA zone at that point and within half a mile. For your exact parcel, FEMA's map is the official record.
Does homeowners insurance cover flooding?
The Nevada Division of Insurance says flood damage is not covered under standard homeowners, commercial and renters policies.
How long do I have to start drying?
EPA says to dry water damaged areas and items within 24 to 48 hours to prevent mold growth.
What months bring flash floods?
The National Weather Service says monsoon thunderstorms typically come in July and August and the monsoon wanes by September.
How much rain does Las Vegas get?
NOAA's 1991 to 2020 normals show 3.99 inches a year at the airport.
Who do I call about a leak in the street?
LVVWD Customer Care at (702) 870-4194. Leaks between the meter and the house are the owner's to repair.